This earlier policy is shown for reference only. The terms provided when you placed your order apply to that purchase.
Eligibility for Refunds
We will issue a full refund (minus return shipping costs) for items that meet ALL of the following conditions:
- Item is unopened and in original packaging
- Item is unused and in new condition
- Item is clean with no signs of use, hair, stains, or odors
- Return request is made within 30 days of delivery
Items NOT Eligible for Refund
We cannot accept returns or issue refunds for items that are:
- Opened or removed from original packaging
- Used or slept on
- Dirty, stained, or showing signs of use
- Containing hair or other personal items
- Damaged due to misuse or normal wear
Important: For hygiene reasons, we cannot accept returns of opened or used pillows, similar to how underwear or personal care items cannot be returned after use.
Return Shipping
Customers are responsible for return shipping costs. The cost of return shipping will be deducted from your refund amount. We recommend using a trackable shipping service and retaining your shipping receipt.
How to Request a Return
To initiate a return for an eligible item:
- Contact us at or via SMS at
- Provide your order number and reason for return
- We will provide you with a return authorization and shipping address
- Ship the item back in its original, unopened condition
- Once we receive and verify the item meets our return criteria, we will process your refund
Refund Processing
Refunds will be processed to the original payment method within 5-10 business days after we receive and verify your returned item. You will receive an email confirmation once the refund has been processed.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at . We will arrange for a replacement or full refund, including return shipping costs, at no charge to you.
Last Updated: January 2025
If you have any questions about this policy, please contact us at
